At Shine Art we make every effort to produce and sell the best products at reasonable and competitive prices. Your satisfaction is our main priority. If you're not satisfied with our product(s) simply contact us first by phone at 323-266-0910 within 14 business days of the product delivery date. Product delivery date means the day you received your package. Once we have received your item we will inspect and verify the item's condition and issue a refund or store credit. In order for an item to be considered for a refund or store credit, it must be in new condition, original packing, un opened and in resalable condition. Shipping charges are not refundable and customers are responsible for all shipping fees associated with the return item(s).
▪ Split fee $5.00
▪ All vinyls sold in rolls or custom cut: Glitter, Solid, Metallic, Hologram, Flock and Design film, Embo paper and Transfer Tapes
▪ All product samples
▪ Pellosa Machine Cut stones in envelopes
▪ Line sequence spangle rolls
▪ All back ordered items
Order can only be canceled if it has not yet been processed or shipped.
Partial orders can only be canceled for Store Credit. No refunds.
No cancellation can be made for any back ordered items via special items (I.E. Nailheads, Epoxy stones, Shape stones, etc.), special colors (I.E. Noble White, Chalk White, etc.) and Pellosa MC bulk bags.
Defective items can be returned for an exchange or refund within 14 business days of the product delivery date. Product delivery date means the day you received your package. To return the defective item simply contact us by phone at 323-266-0910 within 14 business days of the product delivery date. Once we have received the defected item, we will inspect it and verify its condition. For the item to be defective the product has to be at a minimum 5% defective. We will inspect the item and compare it to what the customer has said.
The item must come with its original packaging. Shine Art will determined the validity of the claim and once approved will make an exchange or refund. A refund includes material cost and shipping charge. For exchanges no shipping costs will be charged.
Defective Item Eligibility
For an item to be considered defective it must be at a minimum 5% defective.
The following are some characteristic of a defective item:
▪ Rhinestone glue is missing, partially missing or easily falls off
▪ Rhinestone glue does not attach to the surface of a shirt
▪ Different shades of the same color in the same bag
▪ Rhinestones have missing or partially missing mirror
▪ Chips or cracks
* Antique Metals are excluded from the defective item policy.
For items that are defective, damaged during shipping, an exchange request, or for any other reason will be shipped via USPS Priority or FedEx Ground. The items should arrive 2 to 3 business days after we have shipped it.
Defective items will be shipped as soon as we validate the claim. This may involving testing the product or receiving pictures/samples of the defects. If you need the item expedited we recommend you purchase the item and we will refund the money back once we have the returned item.
Once the shipment leaves Shine Art's facility and does not arrived to the address you provided, please contact us so that we can start a trace on the shipment.
For all lost shipments, it can take up to 30 days for the claim to complete.
Once the shipment leaves Shine Art's facility and arrived at your location damaged, please take photos of how the package was delivered prior to opening the box.
If the contents is also damaged, please take photos of that as well.
Email the photos to email@example.com or text (323) 774-5456 and we will file a damage claim with the carrier(s).
For all damaged claims, it can take up to 30 days for the claim to complete.
Requests for a refund are considered case by case.
Shine Art will validate and authenticate the returned item(s) before releasing any funds.
A 5% restocking fee will be deducted from the amount and shipping cost for returns will not be reimbursed.
Split fees will also not be refunded.
Attention: Returns Department
1933 S Broadway Suite 426
Los Angeles CA 90007